Had heat pump checked on April 29th, 2019 because of an error code. Technician came out and reset system and told us that we have to keep the temp set higher during the winter and that nothing is wrong with the system. They charged us $89 for the arrival fee and $163 for a “level 2 analysis.” That’s $252 for resetting our thermostat and telling us to keep the temp higher (about a half hour of work). I called the company to express my concern, but no one ever returned my call. If you have lots of money to burn…then this is the company for you.