We went here to celebrate a special Birthday and found the staff, especially Todd, to be friendly and professional. That is the only reason I have not given Lupo a lower rating. My problem was with the food. The Shrimp Carbonara was too salty, almost to the point of being inedible. My husband ordered the Linguini & Clams, and his plate was served with two un-opened clams. The waitress should have noticed this, and the chef should have not sent it out. Very disappointed with the food, not the service.