I am a frequent customer, who visits this location at least twice a week. Today’s (4/28/19) customer service was absolutely terrible. I will never patronize this location again. The manager on duty was unprofessional, rude, and disrespectful to the Rita’s brand. She completely disregarded my concerns as a customer, refused to exchange the product, and then belittled me in front of other consumers. I was not treated as a valued Guest, which is in mentioned in Rita’s Promise. Unfortunately, this experience fell short of Rita’s expectations and my own.