The food was good and as described on the menu. However, the service was horrendous, we sat for 15 min before being acknowledged, waited another 10 min to get our drinks and place our order, received the wrong appetizer, asked for the one we actually ordered and finally received it as we were leaving. After someone else dropped our meals,the server never came back to recheck our food or refill our drinks. When we got the bill, she had charged us for both appetizers.
I’ve been a server and I know how things can go sideways on you at times, but this was at 2:30pm, the restaurant wasn’t busy and the server had one other table of two. Most of the issues seemed to stem from lack of proper training, imho. Chili’s should do better by their employees.