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Lobby was fine. Check in easy enough. Customer service was lacking. Asked for an extra blanket was told there are none. Only one luggage valet cart for the whole hotel, we had to carry 4 days of luggage ourselves. No coffee available in lobby pot was empty entire 4 day stay. Pool was out of service. All 3 Ice machines not working. Side door to the 1 st floor parking lot was taped to cover locks. Never refilled toiletries had to go down every night and ask for a new 1 ounce bottle of shampoo.