i.g. Burton BMW of Milford
I am always hesitant to take my BMW to a dealer for any kind of service because of the reputation most service departments have. I'm certainly not ignorant when it comes to the maintenance required on BMWs considering I've owned 5 over the last 10 years. I prefer to do most of the service myself once a vehicle is out of warranty but this was a nice example of how a service appointment should go for a loyal customer. Although I will never own a BMW again because of the non-sense that goes wrong with them, this experience was better than dealerships I've dealt with in South Florida, Baltimore, and Pennsylvania. Thanks again Mike Wix.
Worked with Terri I, she was fantastic!!! Very upbeat and friendly. She asked questions to help my wife and I pick the perfect vehicle for our family. I highly recommend Terri as a salesperson who keeps the buyers interest as a priority.
Be careful with this dealer - I had an agreement with the dealership today on the purchase of a 2018 BMW 530E X Drive. After submitting my license and insurance information to the dealership (Including the General Manager), they informed me that they received a better offer and therefore were withdrawing their verbal Agreement with me. I also incurred $700 of expenses to have the car shipped to Rochester NY. Never in 50 years have I dealt with a dealership experience like this. Stay away from this dealer!
First, I must say I am not easily persuaded. Before my visit to ig Burton I was pretty certain that I would get another Audi. Therefore, I came in simply to complete my due diligence. My consultant, Kelly was extremely knowledgeable and factual. I was impressed by her knowledge of the 540i, including the features and safety innovations such as the driver assist, which worked effortlessly. She even had prepared a side by side analysis between the two brands. The dealership was a comfortable place, and everyone was very friendly and engaging. I highly recommend visiting Kelly and i.g Burton.
So just had some maintenance stuff done/tires changed and got the car back 1 day later than expected, which is fine, but no loaner cars on the lot... paid over 2k and had my car dropped off but it cost me $32!.. wouldn't even exempt it.. how ridiculous and sad!
Also this is a pic of my car 'washed'.. it was there for more approx 5 days and they didn't even get the bug marks off the front.. def not making long term customers. I'm on the market for another European vehicle but won't be taking my business here.. for the record I initially I got the car from outside the state and am forced to go here due to proximity.
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