Hertrich Ford Lincoln
I finally found a dealership that wants to sell cars !
I’ve been looking for Lexus ES 350 but Koons of Wilmington DE “ pulled a fast one “ typical car dealership! I’ve been looking for a Buick LaCrosse Avenair- which I have a 2016 LaCrosse- I found the car I was looking for at Hertrich Lincoln Ford - I was in contact with James and he always provided constant communication and follow up - I drove down from Pennsylvania and James was waiting for me at the front door ! Explained everything about the dealership we drove the Avenair and I was introduced to Kurt / GM “ even a nicer individual “ and helped me with the SNAFU I encountered - I would recommend this dealership “ who wants to sell cars” James the sales rep a constant professional and Kurt / GM a genuine people person who made me feel like a real customer I would highly recommend this dealership and these two individuals who made me feel great for purchasing a car from them ! I drove a little but gained a lot! Thank you!
I’ve been to a lot of dealers never walked away thinking that I got the best deal until I dealt with Shawn they went way above and beyond to make sure I was happy very knowledgeable about what they sell my daughter bought a Ford Explorer from a different dealership Shawn took the time to show her options that she had that we were never shown before I searched couldn’t find a better deal actually called a few dealers told them all the numbers none of them called me back
Purchases Wheel and Tire Protection on our 2017 Lincoln Continental. Dealership sold the coverage that if you get damage to the tire from road hazards its covered. Well they don't tell you that you have to take the vehicle to a Hertrich Dealership to have it covered! We are in Florida and now have to come out of pocket to pay for a repair and submit a claim to be reimbursed. We also had the car serviced at their Seaford store where they plugged a nail in the tire after buying and they made us pay for the fix and not cover it under any protection plan. They also sell you this stating the vehicle has run flat tires and you cannot patch or plug them yet their shops would not replace the tire with the coverage only plug it.... The finance manager is conning people into purchasing things that are not fully usable and under false pretense that the tires are not to be plugged, yet has their team repair them that way. VERY SHADY SERVICE AND SALES PRACTICE.
Great experience. Salesman Mike was helpful in finding what I was looking for at a great price
The company I work for purchased new utility vehicles and have been very satisfied with the price and the service.
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1427 Bay Rd, Milford, DE 19963, USA (Get directions)
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