Horrible customer service. Came in looking for an individual club I saw online and the salesperson scoffed at my request like I was an idiot stating they don't sell individual golf clubs. When I advised him I saw it on their website he still insisted I didn't know what I was talking. After pulling the club up and showing him he then proceeded to say "well that's online and I don't know about that". Dude....you work here not me. If this is the effort your give your customers...I will spend my money elsewhere. Made me wonder if it would be different if I wasn't black. Won't ever set foot in this place again. Too many other places for me to spend my $$.
I went in for a fitting and had an amazing experience. I was there right when they opened and they got me in quick and got me started. John was very informative and helpful and was cognizant of my price point. I left with a great deal on Callaway Epic Irons and Driver. Never felt like it was about money, it was about helping my game.
I had a great experience with John for an iron fitting. We went through plenty of different kinds of irons, shafts, lengths, you name it. Any questions I had, he was able to answer and give me an explanation. Overall, great experience.
While getting an iron regripped I hit some drivers there while I waited. John D. came over to assist. I listened to his recommendations & we tried a few models/shafts. 1 worked extremely well on the simulator. Went back the next day w/ my current driver & compared both on trackman; his recommended driver/shaft was 12+ yards longer than mine. They then let me use that demo model for a round at my course where I confirmed it was definitely 10+ yards longer than my current one w/ no loss in accuracy. Bottom line, I ordered that driver (& my old one's on ebay tonite). Kudos to John D. for a very efficient (& free!) fitting session. Overall, a very satisfied customer.
Contrary to some of these other reviews I received exceptional service while shopping for a new driver. I am relatively new to the game and brought my old driver in which the team at Golf Galaxy had me compare with several drivers I had in mind. Fitted, new grip and fair trade in on old driver. I will be continuing my future golf shopping here. Thanks for your help Golf Galaxy.
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1295 Churchmans Rd, Newark, DE 19713, USA (Get directions)
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