Chipotle Mexican Grill
So I ran into this location to grab a bowl to-go. Everything was great, everyone was super nice and helpful....... until I got to the register. The phone was ringing, the cashier grabs it looks at the caller ID, and then goes around to all of her coworkers (who are very obviously busy helping customers and replenishing the food items), she tells each of them to answer the phone, saying, "answer this. Answer this." And when none of them agreed to, because they were BUSY, she says, "Well I ain't answering it, I don't like that man!" And she puts the phone back on the charger and proceeds to help me check out. 🤷♀️🤦♀️
So, she wasn't directly rude to me, and she told me to have a good day, but speaking poorly of customers (especially in front of other customers) is bad customer service.
My boyfriend and I went in around 9:15 last night, 01/25. The girl working the line alone was very kind, fast, and made my bowl perfectly. The man working behind the register was hilarious and made me laugh several times, which was needed after a long and hard day. Unfortunately I didn’t catch their names but they were up there alone working, and deserve to be recognized for their positive attitudes and kindness. Chipotle is my favorite restaurant, but I don’t always get service this good. Definitely will be back. You guys are awesome
Customer service here is poor. Multiple times I’ve gone in here and all I get is attitude. Not to mention the tables are always dirty and there was a dead roach in the corner. The chipotle on S. Salisbury Blvd is so much more clean and the staff go above and beyond. If I were you, I would take the couple extra minutes to go to that one..so much better at that one and worth the drive. Would not recommend north end chipotle.
The steak bowl was delicious as always!
Customer service on point....
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2408B N Salisbury Blvd, Salisbury, MD 21801, USA (Get directions)
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